Service terms

Motionbakers provides video production services to clients acting for business purposes. The service provider is identified in our legal notice. Before work starts, we provide a quote specifying length, language, aspect ratios, deliverables, price, payment dates and schedule.

A project is ordered when both parties have accepted the quote and this version of the terms in writing. A website inquiry is not an order. Project-specific terms agreed in writing take precedence. Later website updates do not change an already accepted contract.

French prices are in euros excluding tax; English prices are in US dollars. The quote states the payment currency, applicable taxes, payment methods, any initial payment and due dates. These arrangements must be agreed before production.

Additional languages and aspect ratios are charged only when ordered. Extra work requires written agreement on its cost and schedule impact before it starts. If an invoice is overdue, we send a reminder with the amount due and a period to resolve it before any suspension. Interest or fees may be charged only where legally applicable and, where required, agreed in advance.

The advertised delivery period of under four weeks refers to the production schedule agreed at kickoff, after receipt of necessary materials and any initial payment specified in the quote. The schedule sets presentation dates and expected feedback dates for each stage.

Late feedback, missing materials, a client-requested pause or changes to the brief may move delivery. We explain the impact and agree an updated schedule. A fixed launch deadline must be included in the quote to form part of our commitment.

Revisions are included without a numerical limit during production to refine the script, storyboard and animation within the agreed brief and deliverables. The client consolidates decision-makers’ feedback and explicitly approves each stage before the next begins. Silence is not approval.

A new concept, a different offer to promote, a longer video, an unpurchased language or ratio, or reworking an approved stage following a change of direction is a scope change. We explain the change and propose any extra work before proceeding. Correcting our own errors or departures from the accepted brief is not a paid extra.

The client supplies the information needed to present its product accurately and checks commercial claims, figures, brands and industry-specific notices. The client holds the permissions needed for materials it supplies.

Demos and screenshots should use fictional or anonymized data wherever possible. Do not send customer databases, primary passwords or sensitive information through the inquiry form. If real personal data must be processed on the client’s behalf, instructions, access arrangements and data-processing commitments must be agreed separately before transfer.

Final video files are delivered electronically in the versions and ratios stated in the quote. The client reports discrepancies so we can review and correct those attributable to us. Project feedback deadlines do not remove mandatory remedies or warranties.

The client keeps a copy of delivered files. The service does not include permanent archiving. Editable working files and source projects are included only when expressly listed in the quote.

After full payment, the project price includes permission to use, reproduce and distribute the final video to promote the client’s business on its website, social channels, presentations and digital advertising campaigns. Unless a restriction is expressly agreed before the order, this permission is worldwide for the duration of the relevant intellectual property rights.

The client retains its brands and supplied materials. Pre-existing assets, production tools, fonts, music, stock assets and voices remain subject to their respective rights and licenses and are not transferred separately. Relevant restrictions, including television, cinema or standalone use of an asset, must be identified before the order. Exclusive assignment or other uses must be expressly defined in the quote.

Each party uses non-public information received for the project only for that purpose. Access may be given to people contributing to delivery who need it, subject to appropriate confidentiality commitments. Motionbakers remains responsible for coordination and agreed deliverables.

We request written permission before using the client’s name, logo or video in our portfolio or communications. A legal requirement may compel disclosure to an appropriate authority. Information that becomes public without a breach is no longer covered by this confidentiality obligation.

Requests to stop a project must be made in writing. When the client cancels, we provide an account of work actually performed and previously authorized external expenses that cannot be cancelled. These amounts remain payable, capped at the agreed price and accepted extras. The balance for unperformed work does not automatically become due.

Payments already received are applied to that account; any overpayment is refunded within fourteen days of the account being established. If we cannot continue, we propose a solution or close the project with an account of useful accepted deliverables and refund amounts not due, without limiting the client’s remedies for a breach.

Before termination for breach, the party concerned receives written notice with a reasonable opportunity to remedy it, appropriate to the circumstances, unless urgent or impossible. External impediments are reported promptly; the parties consider an adjusted schedule or closure with an account of work.

Our commitment is to create the agreed deliverables in accordance with the brief. Campaign outcomes also depend on the product, offer, traffic, budget and distribution. We do not guarantee sales, signups, views or a conversion rate.

Each party is responsible for its breaches under applicable law. These terms do not exclude all liability or remove protections that cannot legally be waived.

Contact contact@motionbakers.co with the project reference and the solution you seek. The parties will try to resolve the issue amicably without preventing urgent legal action or suspending legal deadlines.

Applicable law and competent courts are determined by the rules governing the contract unless otherwise validly agreed. The provider’s US location does not remove mandatory protections that may apply to the client. If a statutory withdrawal right exceptionally applies to a business order, it is preserved; these terms do not automatically waive it.